FAQ

Q: I can continue to lose utensils at the current pace and still run a successful business.  Why should I add another product/procedure to my busy restaurant?

A: Additional profit is never a bad thing.  Plus, the FlatwareSaver helps you safeguard customers’ valuables. It often justifies upgrading to a higher grade of flatware, as losses become negligible.

 

 

Q: I already have a device to reduce losses.  Why should I buy another?

A: No other device or procedure can compare to the FlatwareSaver for cost-effectiveness.

 

 

Q: Using and washing the FlatwareSaver takes time, which costs money, right?

A: The FlatwareSaver was designed by engineers and restaurant experts.  Minimizing the user’s time and effort was a primary design criterion.  Time and motion studies show that personnel in a medium-sized restaurant will spend a total of 5-8 minutes per shift on the FlatwareSaver.  Since restaurants save time by almost completely eliminating the various time requirements associated with restocking smallware, the net cost in time to FlatwareSaver owners is negligible or even positive.

 

 

Q: Are there any other benefits besides the cost and time savings?

A: When the loss of flatware ceases to be a consideration, restaurants can stock a better grade of flatware.  This makes for a better customer experience and improves the restaurant’s appeal and, ultimately, profitability.

 

 

Q: Is it possible to pay by check?

A: Call our customer service group at 1-877-366-4655 to arrange payment by check.

 

 

Q: What parts of the FlatwareSaver might break and how much will it cost me to replace them?

A: The Original FlatwareSaver was designed to withstand harsh kitchen environments and brutal employees. Despite its light weight, it is almost indestructible. All parts are guaranteed for 2 years against normal wear and tear, but most customers go 5 or more years without anything breaking or wearing out. Should you ever need a part, though, you can purchase it online or by calling us.

 

 

Q: Are there any discounts available?

A: Yes. Discounts are usually available through your regular foodservice distributor. Or contact us for more information.

 

 

Q: I’ve had my new FlatwareSaver for less than 30 days but I need to return it.  How do I do that?

A:  Call us for an RMA number, then put that number on or in the box, along with your contact information, and return the product to 14781 Memorial Drive, No. 133, Houston, TX  77079.

WHAT OUR CUSTOMERS SAY
"The FlatwareSaver is absolutely the best product we've used when it comes to controlling our silverware loss."

Director of Operations

Commander's Palace
"Even when things are really busy, it’s never an interruption and always a tool we can use easily."

General Manager, SoBou Restaurant

W Hotel
“Much more effective than all other things we tried. We’ll never operate without one now.”

General Manager

Rockfish Seafood Grill
"The functionality is great, it's easy to clean, and it's much, much easier to pick up the ramekins and silverware from the tray than from the trash can."

General Manager

McCormick & Schmick's
"The Flatware Saver has saved me a tremendous amount of silverware. Well done!"

Owner

Flight Deck Restaurant
"We bought it, we love it."

Executive Chef

Stars on Hingham Harbor
"We're loving it!"

Manager

Outback Steakhouse
"Everything's great; the regional manager and area GM's saw it and were impressed!"

Manager

Outback Steakhouse
"We had given up on devices designed to reduce flatware losses when we decided to take a chance on the FlatwareSaver. What a difference! Now we’re putting much more money to the bottom line instead of paying for replacement silverware."

General Manager

Mamacita's Mexican Restaurant
"When the owner saw that we had made no purchases for more than 3 months, he gasped and said it couldn't be right. Then he said to put the magnet devices in storage and he bought a 3rd FlatwareSaver for the bar area."

Manager

Dixie Crossroads
"We've had it about a week and it's working great. It's going to save us a lot of money."

FOH Manager

Golden Corral
"The FlatwareSaver is such an elegantly simple yet effective device."

General Manager, Café Adelaide

The Loews Hotel
"It's great - it works perfectly, just like the name: FlatwareSaver."

Manager

Dixie Crossroads
"Our supplier is getting frantic - keeps asking if we need more lobster crackers, etc."

Manager

Dixie Crossroads
"We bought a FlatwareSaver last year for one of our restaurants. When we saw the results, we bought another one. This is the first device that’s made a difference for us."

General Manager

Connie's Pizza
"The FlatwareSaver is the 1st device we’ve found that actually keeps our flatware and ramekins out of the trash. It paid for itself in less than 2 weeks!"

Director of Operations

Commander's Palace
"We just started using the FlatwareSaver last month and we've already seen an improvement. We haven't made the calculations on the savings yet, but I'm expecting good news, especially regarding our ramekins."

General Manager

Hard Rock Cafe
"Our managers like it because they haven't run out of silverware or ramekins during a shift. We still haven't had to purchase anything since we bought the FS, almost 3 months ago. That's never happened before!"

Franchise Owner

Friendly's
"The FS is working well for us. We previously tried magnet devices but have used a dish rack on the trash can for the last 2-1/2 yrs. That worked well also but it left the floor messy. The FS is easier to flip and leaves the floor clean."

General Manager

Golden Corral
"We've been using the FlatwareSaver for almost a year now and are very pleased with the savings. I'm happy to recommend this product. Now every store in our chain will get one."

General Manager

The Bier Markt
"Your employees will hate it for a month, then you'll never hear another complaint. And the smallwares costs will drop to almost nothing."

Executive Chef

Edgewild
"We've had the FlatwareSaver for 2 weeks now and everything is going well. The servers are now more aware, in general, because they have to look at the tray. The tray is large, so they can see everything easily."

General Manager

McCormick & Schmick's
"We had a very good month on silverware loss (shortly after implementing the FlatwareSaver). I don't have a percentage but my losses per item are good."

Executive Chef

Landry's Seafood
"Over the most recent three months our silverware loss has been reduced 82% as compared to the same three months last year, and this year has been busier than last. The addition of the FlatwareSaver is the only thing I can think of that we are doing differently."

Director of Operations

Commander's Palace
"The employees like it because it's easier to use than what we were doing before. You just need to keep on top of your staff. Train and follow up."

Executive Chef

Landry's Seafood
"These are great!"

Director of Food & Beverage

Birchwood Manor
"They are working great; we really like them!"

General Manager

Via Napoli and Morimoto Asia | DisneyWorld
"It simply requires holding servers accountable to looking through the debris before dumping. We find most servers don’t intend to throw smallwares away and with the FlatwareSaver it's easy for them to retrieve"

Franchise Owner

Golden Corral
"The Flatware Saver has worked extremely well."

Franchise Owner

Golden Corral
"We were previously using a flat dish rack for our servers to clean their plates into and the FlatwareSaver is easier and cleaner."

Franchise Owner

Golden Corral